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Help and FAQs: Other / Miscellaneous

I cannot login to my account. What can I do?

Instructions for new members

If you have just signed up for a new account, we send a verification email to the email specified by you. Instructions on activating your account are sent with the email. If you have not activated your account, you will not be able to login.

If this is the case, please check your email – along with your spam and bulk folders and follow the instructions to verify your account.

If you haven’t received a verification email, you can request for another one from this web page.

Instructions for existing members

If you think you have forgotten your password, you can request for your password to be reset from this page.

If you are sure your password is correct and you still cannot login, there is a possibility that your account has been blocked for a violation of the terms of service. In this case, you can contact the website admin by sending an email to: admin [at] imin-tv.com.

I have forgotten my password. What are my options?

If you have forgotten your password, you can request for a new password to be generated and sent to your primary email address.

To do this, visit the forgot password page here.

I have not received a verification email regarding my account. What can I do?

When you register with us, we dispatch the verification email immediately. However, you can try one of the following:

  • Check your spam / bulk mail folders. Sometimes emails can land in these folders. Once you have located the email, please mark it as not spam and also add the sender to your contacts list to avoid future emails from ending up in your spam / bulk mail folder.

  • If you do not find the email in the spam folder, check your messages (including your spam folders) after about 10 minutes.
    Sometimes, email providers delay in showing the messages.

  • You can request for a new verification email to be sent to your account from this page.

  • Lastly, you can contact us and report the problem by sending an email to: admin [at] imin-tv.com.

Why is the email address verified every time I change them?

All important communications from the website are done via email. Hence, we need to confirm and verify that the email present with us in our databases is the correct one.